EXCHANGE & RETURNS

Returns and exchanges overview

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We offer a hassle-free returns experience for eligible cases like size mismatch or visible manufacturing defects, with easy one-click initiation from App/Website as per policy. Refunds are issued as store credit (credit note), not to the original payment method, except in payment failure disputes.

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Can I try the product on?

Yes, feel free to try the product, but it must remain unused and unwashed, with all original tags, packaging, and any Seal Tag attached and intact.

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How do I start a return or exchange?

​Use the one-click return option via App/Website or Click Here and follow the on-screen steps to schedule a pickup or select self-ship. You can also drop an email with necessary video or images of the issue to vaastramandir@gmail.com . A simple doorstep quality check may be done; upon acceptance, processing starts as per the timelines in this policy. Record an unboxing video while opening the package to ensure a smooth returns process. Also while delivery person comes for pickup do take a picture of the product while handing over

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What is the return/exchange window?Return or exchange requests must be placed within 3 days (72 hours) of delivery. Requests after 72 hours are not eligible. However In cases ( like rented leghengas , designer products with conditions applied and approved by us ) we offer returns/refunds ranging from 30 days to 90 days. 

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What is the timeframe for return processing and refund ?

Once the return is picked up and reaches our return centre , it undergoes QC process. If it  passes quality checks, a refund notice is shared by email/SMS and a refund to original payment method or a credit note is issued as per choice of customer and refund policy ; timelines depend on completion of QC and will follow the policy shown on the refund page. 

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Which items are eligible for returns and exchanges ?

Exchanges are only applicable in cases of size and returns are eligible for product or colour mismatch and manufacturing defects (visible defects only). 

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What counts as a manufacturing defect?

• Tear in the saree

• Incorrect length (different from what was stated)

• Missing blouse piece (if mentioned as included)
  Note: Handloom variations such as unevenness, knots, minor stains, tiny holes, and color variations are inherent to handcrafted textiles and are treated as signatures of authenticity, not defects.

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Quality Checks 

Refunds will be issued once the product is picked up and passes Vaastramandir's quality check.Refunds for damaged or defective products will only be issued after verification by the QC team. Concerns must be raised within 72 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued. In exceptational cases ( conditions applied and approved by us ) we offer returns/refunds ranging from 30 days to 90 days. 

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Are refunds issued to the original payment method?

As per policy, refunds are not provided to the original payment method. A credit note of the same amount will be issued for future purchases on the website or in-store. In case of a payment failure or transactional dispute, or in rare case we are not able to provide with a replacement product the amount will be refunded to the original bank account within 5–7 working days.

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How does the exchange process work?

If eligible for an exchange due to size/design mismatch or an approved visible manufacturing defect, a free replacement will be provided. All exchanges depend on stock availability and are delivered to the same address as the original order.

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What are the pickup guidelines?

• Place the item in a packet; keep it ready and open for a quick inspection.

• Ensure the product is unused, unwashed, and all tags/Seal Tag are intact.

• Our delivery agent may do an initial check at pickup; a further check happens at the Returns Desk.

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What if pickup is unavailable in my area?

We will request you for self ship. Pack the product securely, keep tags/Seal Tag intact, and include a note with Order No and Return ID inside the parcel. Address it to the nearest Returns Desk listed on this page. Only use this option if our Returns email has exclusively confirmed that for your case your area pincode is not eligible for “Pick-up” mode . If you choose to self ship without our approval returns or exchange will be rejected.

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When will I be notified after shipping the return?

A confirmation email is sent once the shipment is received and verified at our warehouse/Returns Desk. Return status can be tracked any time using the return link generated during request creation.

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What items are strictly non-returnable/non-exchangeable?

• Buy 2 Get 1 offers

• Year-End Sale items

• Super Saver Combos

• International orders

• Any item with missing/detached/tampered Tag Card or Seal Tag

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What are the condition requirements?

• Unused and unwashed product

• Original packaging preserved

• All product tags and any Seal Tag attached and intact

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What if my return fails quality checks?

If the picked-up product does not pass quality checks at pickup or at the Returns Desk, the return/exchange may be rejected.

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