FAQs on Orders, Shipping, and Returns at Vaastramandir

Orders

• What payment methods are accepted?

  • Prepaid payments via cards, UPI, net banking, and wallets are supported; COD can be offered with a small fee or limits as per industry norms for saree stores in India to reduce RTOs and ensure smooth delivery.

• Can an order be edited or canceled after placing?

  • Orders can typically be canceled or edited before dispatch; once shipped (often within 24–72 hours for ready items), changes aren’t possible and the shipment must be processed through return/exchange policy if eligible.

• Do you offer gift messages or gift wrapping?

  • Many saree stores offer simple gift notes on request at checkout; premium gift wrapping can be added as an add-on service depending on availability during checkout.

Shipping

• Do you offer free shipping within India?

  • Prepaid orders are commonly shipped free pan-India; COD may carry a nominal fee to cover cash handling and RTO risk as per category standards.

• How long does delivery take?

  • Ready-to-ship products usually dispatch in 24–72 hours and reach in 2–5 business days domestically; made-to-order or handloom curation pieces may need additional production/dispatch time indicated on the product page.

• Do you ship internationally?

  • International shipping is available to major countries; typical delivery is 7–10 business days post-dispatch, with shipping fees or free thresholds shown at checkout.

• How can orders be tracked?

  • A tracking link is emailed/SMSed once dispatched; status can be checked on the courier’s tracking page using the AWB/consignment number.

Cash on Delivery (COD)

• Is COD available and are there limits?

  • Yes, COD can be enabled for select pincodes with a small fee ( Rs 50 extra ) and order-value limits ( can be ordered till 2000 rs or less ) ; higher-value or customized orders may require partial advance payment and balance COD on delivery. 

• Why is an advance required for some COD orders?

  • A small advance helps confirm intent and reduces return-to-origin (RTO) risk on premium sarees and customized pieces, ensuring faster and safer deliveries.

Returns and Exchanges

• What is the return/exchange policy?

  • Eligible products can be exchanged or returned for store credit within a short window (commonly 3 days) if unused, unstitched, and with all tags and packaging intact; customized, fall–pico, blouse-stitched, and discounted items are typically non-returnable.

• How to initiate a return?

  • Raise a request within the policy window via the support email/WhatsApp with order ID, unboxing video/photos, and issue details; once approved, reverse pickup or self-ship instructions are provided.

• When are refunds issued?

  • Prepaid refunds are processed back to the original payment method; COD refunds are issued to a bank account or as store credit as per policy timelines after quality check.

Product Authenticity and Quality

• Are the sarees authentic handloom or pure silk?

  • Product pages specify weave, fiber content, and craft (e.g., Kanjeevaram, Banarasi, Organza, Cotton, Venkatgiri); authenticity is maintained via curated sourcing and adherence to traditional techniques referenced across category leaders.

• Why can color vary slightly from photos?

  • Slight differences may occur due to studio lighting, screen calibration, and natural yarn dye lots; this is common for premium silks and handloom textiles.

• Do sarees come with blouse pieces?

  • Most silk sarees include an attached blouse piece; the product description indicates length and whether contrast blouses are provided.

Saree Care

• How to care for Kanjeevaram/Kanjivaram silk?

  • Prefer dry cleaning, avoid perfume directly on fabric, keep away from heavy jewelry snags, and air the saree after use; store wrapped in muslin, refold every 3–6 months, and avoid direct sunlight to preserve zari and silk sheen.

• Can silk sarees be washed at home?

  • If washing at home, use cold water with mild shampoo for simple, non-zari silks and avoid wringing; however, dry cleaning is safest for zari, embroidery, or rich borders to prevent damage and color bleeding.

• How to store sarees long-term?

  • Use breathable muslin, silica gel nearby to control moisture, refold periodically to prevent crease lines, and avoid plastic covers that trap humidity.

Measurements and Finishings

• Do you provide fall, pico, and tassels finishing?

  • Fall and pico finishing can be provided on request; do note that finishing services convert items into customized products, which are not eligible for returns in most policies.

• Can blouse stitching be done?

  • Blouse tailoring may be offered via partner services; stitched blouses are treated as customized orders and are not returnable.

Orders with Offers or Sale Items

• Are discounted products returnable?

  • Sale and promotional items are often final sale and not eligible for refunds; some stores offer exchanges or store credit at discretion—check the specific offer terms on the product page.

Support

• How to contact support?

  • For order help, exchanges, or size/care guidance, contact customer care via the website’s support email/WhatsApp as listed on the Contact/Policy pages; share order ID and unboxing video/photos for faster resolution.

• When will support respond?

  • Customer service typically responds within one business day and faster during working hours; delays can occur during festivals or sale periods with high order volumes.

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Misspelled 

• Our brand name is often misspelled as vastramandir. Is that still you? 

        Yes our brand is ofter misspelled as vastramandir , vastra mandir , vastram , vaastram , VastraMandir . They are all still us and referiing to our website or our offline store. Our manufatured silk is also referred to as VM Silk. ​